Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you (“you”) and [LEGAL ENTITY NAME], [entity type], with registered address at [REGISTERED ADDRESS] (“Company”, “we”, “us”), governing your use of the Narde mobile application and related services (together, the “Service”). These Terms include the End-User License Agreement for the application. Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference.

These Terms are between you and the Company only, not with Apple or Google. The app stores are not responsible for the Service or its content.

1. Acceptance of Terms

By creating an account, downloading, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service. We may update these Terms (see §18).

2. Eligibility & Age

You must be at least 16 years old in the European Economic Area and at least 13 years old elsewhere to create an account (or the higher minimum age required by your country). If you are below the digital age of consent in your jurisdiction, you may use the Service only with verifiable consent from a holder of parental responsibility. You represent that you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting, and that you are not on any U.S. Government list of prohibited or restricted parties.

3. License Grant

Subject to these Terms, the Company grants you a limited, personal, non-exclusive, non-transferable, revocable license to download and use the application on any Apple-branded or Android device that you own or control, for your personal, non-commercial use. This license is subject to the applicable app-store terms (and permits use under Apple Family Sharing where enabled). You may not: copy (except as expressly permitted), modify, reverse-engineer, decompile, or disassemble the Service; resell, sublicense, or rent it; or access it through automated means (bots, scrapers) except via interfaces we expressly authorize.

4. Accounts & Security

You register using an e-mail address and password and/or a passkey. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Provide accurate information, keep one account per person, and notify us promptly at [SUPPORT EMAIL] of any unauthorized use. We may reclaim or change usernames or nicknames that violate these Terms, infringe rights, or impersonate others.

5. Code of Conduct (Fair Play)

The Service is a multiplayer game. You agree not to:

• use cheats, bots, automation, external engines, or any assistance not provided by the Service;
• collude, fix matches, boost or manipulate ELO ratings, sandbag, or smurf;
• abuse disconnects, deliberately stall, or rage-quit to harm other players;
• harass, threaten, defame, or post hateful, sexual, or otherwise objectionable content — in chat, nicknames, avatars, or profile fields;
• impersonate any person or entity, or dox other users;
• spam, advertise, or solicit off-platform;
• exploit bugs, circumvent suspensions or bans, or file knowingly false reports.

We operate a zero-tolerance policy for objectionable content and abusive behavior.

6. User Content & Moderation

“User Content” includes nicknames, avatars, chat and private messages, profile fields, and reports you submit. You retain ownership of your User Content and grant the Company a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute it solely to operate and improve the Service. You represent that you own or have the necessary rights to your User Content and that it does not violate these Terms or any law.

We may, but are not obligated to, review User Content. We may filter, remove, or refuse content and suspend, restrict, or terminate accounts that violate these Terms. You can report content and users and block other users from within the app. Where we remove your content or restrict your account, we will, where required by applicable law (including the EU Digital Services Act), provide you a statement of the reasons and information about how to appeal. To report content or contact us, use [SUPPORT EMAIL] or the in-app reporting tools.

6a. Objectionable Content — zero tolerance

“Objectionable Content” means any content that:

• is obscene, sexually explicit, or pornographic, or depicts nudity or sexual activity;
• sexualizes a minor in any way, or depicts child sexual abuse material;
• depicts or glorifies graphic violence, gore, self-harm, suicide, or cruelty to animals;
• promotes, represents, or celebrates terrorism, violent extremism, or organized hate — including hate symbols, flags, slogans, insignia, or their thinly disguised variants;
• expresses hatred, contempt, or discrimination on the basis of race, ethnicity, national or social origin, religion, disability, age, sex, gender identity, or sexual orientation;
• harasses, bullies, threatens, defames, or discloses private information about (“doxes”) any person;
• impersonates any person, brand, or organization, or any member of our staff or moderation team, or suggests an official role you do not hold;
• promotes or offers illegal or regulated goods and services — including illegal drugs, tobacco, weapons and ammunition, and gambling (online casinos, betting, bingo, poker);
• is deceptive, fraudulent, or a scam, or contains malware, phishing, unsolicited advertising, or off-platform solicitation;
• infringes the intellectual-property, privacy, or publicity rights of any third party;
• is otherwise abusive, profane, or unlawful.

We operate a zero-tolerance policy for Objectionable Content and for abusive users. Objectionable Content is not permitted anywhere in the Service — including chat and private messages, nicknames, usernames, and avatar images, profile fields, and the text of reports. We may filter, refuse, and remove such content and restrict, suspend, or terminate the accounts responsible, without prior notice.

6b. Nickname and avatar standards

Your username, nickname, and avatar image are public and are User Content. They must not:

• contain or depict Objectionable Content as described in §6a;
• impersonate another player, a real person, a public figure, a brand, or Narde staff or moderators, or imply an official, staff, or moderator role;
• consist of slurs, profanity, or sexual terms, or attempt to evade filtering for them through deliberate misspelling, spacing, punctuation, homoglyphs, or lookalike characters;
• contain contact details, links, promotional material, or solicitations;
• infringe another party’s trademark, copyright, or image rights, or reproduce a photograph of another person without that person’s permission.

You confirm that you hold the rights necessary to upload any image you use as an avatar. Avatars may be reviewed before or after they become visible to others. Where these standards are breached, we may refuse, remove, or replace an avatar with a neutral placeholder, withdraw your ability to upload an avatar, and require you to change a nickname or assign a neutral one — in addition to any account measures under §6.

6c. We retain removed avatars and nicknames for moderation

When you replace or delete an avatar image, or change your nickname, we keep a copy of the previous version on our servers for a limited period, stated in the Retention section of our Privacy Policy.

We do this so that a report about that content can still be reviewed, and evidence of a breach preserved, after the content is no longer visible on your profile. Without it, a breach of §6a or §6b could be erased simply by uploading a different picture the moment it is reported.

These retained copies are not shown to other players and are not part of your public profile. They are accessible only to our moderation and support staff, are used only to review reports and enforce these Terms, and are deleted at the end of the retention period or when your account is deleted — whichever comes first, except where we must keep a record longer to enforce a measure already imposed or to establish or defend a legal claim.

7. Virtual Items & Currency

The Service may offer virtual items, cosmetic content, or features (“Virtual Items”). Virtual Items are licensed to you, not sold, and are not your property. They have no monetary value, cannot be redeemed for real money or goods, and are non-transferable and non-refundable except where required by law. We may manage, modify, or remove Virtual Items. Virtual Items and any associated benefits expire when your account is terminated. The Service does not offer real-money gambling or wagering; game outcomes do not award cash or cash-equivalent prizes.

8. Subscriptions & Billing

The Service may offer auto-renewable subscriptions and other in-app purchases. All purchases are processed and billed through the Apple App Store or Google Play and are governed by the applicable store’s payment terms; we do not receive or store your payment-card details.

• Auto-renewal. Subscriptions automatically renew for the same period unless you cancel at least 24 hours before the end of the current period. Your store account is charged for renewal within 24 hours before the period ends.
• Price, period, and what you get are shown before purchase, on the subscription screen.
• Free trials (if offered): the trial length and the price that applies after the trial are shown before purchase; any unused portion of a trial is forfeited when you purchase the subscription. One trial per user unless stated otherwise.
• Price changes: we may change prices; you will be notified and given the choice to cancel in accordance with the applicable store’s rules.
• Manage/cancel: manage or cancel your subscription in your Apple ID settings (apps.apple.com/account/subscriptions) or your Google Play account settings (play.google.com/store/account/subscriptions). Cancelling stops future renewals; access continues until the end of the paid period.

9. Refunds

Because purchases are processed by the app stores, refunds are handled by Apple or Google under their respective policies — we cannot directly refund store purchases. Apple: reportaproblem.apple.com. Google: the Google Play refund flow. EU/UK consumers: you have a statutory 14-day right of withdrawal for distance contracts. For digital content and services, by purchasing and requesting immediate access you expressly consent to immediate performance and acknowledge that you thereby lose your right of withdrawal once performance has begun.

10. Intellectual Property

The Company and its licensors own the Service, including the application, board and theme designs, graphics, the ELO rating system, trademarks, and all related intellectual property, except for your User Content. All rights not expressly granted in §3 are reserved. “Narde” and our logos are our trademarks. If you believe content on the Service infringes your intellectual property, send a notice to our designated agent at [DMCA/IP AGENT CONTACT] with the information required by applicable law.

11. Third-Party Stores — Required Terms (Apple & Google)

Apple. You and we acknowledge that: (a) these Terms are between you and the Company only, and Apple is not a party; (b) the Company, not Apple, is solely responsible for the application and its content; (c) the license in §3 is non-transferable and limited to Apple-branded devices you own or control, subject to the Apple Media Services Terms; (d) Apple has no obligation to furnish any maintenance or support; (e) in the event the application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation; (f) the Company, not Apple, is responsible for addressing any claims relating to the application (including product-liability, legal/regulatory non-conformance, and consumer-protection or privacy claims); (g) the Company is responsible for investigating and resolving any third-party intellectual-property infringement claim regarding the application; (h) you must comply with applicable third-party terms when using the application; and (i) Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Google. Google is not a party to these Terms and is not responsible for the Service. Purchases made through Google Play are governed by the Google Play Terms of Service.

12. Third-Party Services

The Service may rely on third-party services and may link to third-party content. We are not responsible for third-party services or content; their own terms and privacy policies govern your use of them.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, and you may have additional rights under consumer law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, GOODWILL, OR VIRTUAL ITEMS. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR (B) [LIABILITY CAP, e.g. USD 50]. Nothing in these Terms excludes or limits liability that cannot be excluded by law (including liability for death or personal injury caused by negligence, fraud, or gross negligence). Consumers retain all mandatory statutory rights.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold the Company harmless from claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your violation of these Terms, or your misuse of the Service. This section does not apply where prohibited by applicable consumer law.

16. Termination & Suspension

We may suspend, restrict, or terminate your access for breach of these Terms, suspected fraud or cheating, to comply with law, or to protect the Service and its users. Upon termination, your license ends and you may lose access to your account and Virtual Items; consumed purchases are non-refundable except as required by law. You may stop using the Service and delete your account at any time. We may also delete never-used accounts: if you register but never confirm your e-mail address and never start a game, we may delete the account after a period of inactivity, after posting an in-app notice in advance. Confirming your e-mail or playing a game prevents this deletion. Sections intended to survive (including §§7, 10, 13–15, 17) survive termination.

17. Governing Law & Dispute Resolution

[TO BE FINALIZED BY COUNSEL.] These Terms are governed by the laws of [GOVERNING-LAW JURISDICTION], without regard to conflict-of-laws rules. Subject to mandatory consumer-protection law, disputes will be resolved in the courts of [FORUM]. For users in the United States, [consider an individual binding-arbitration and class-action-waiver clause, with a 30-day opt-out and a small-claims carve-out]. Nothing in this section deprives EU/UK consumers of the protection of mandatory provisions of the law of their country of residence or of their right to bring proceedings in their local courts.

18. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new “Last updated” date and, for material changes, provide notice in the app or by e-mail. Your continued use of the Service after the changes take effect constitutes acceptance.

19. Miscellaneous

If any provision is held unenforceable, the remaining provisions remain in effect. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. Our failure to enforce a provision is not a waiver. We may assign these Terms in connection with a merger, acquisition, or sale of assets. Events beyond our reasonable control excuse performance. These Terms are drafted in English, which is the controlling language; translations are provided for convenience only.

20. Contact

[LEGAL ENTITY NAME], [REGISTERED ADDRESS] Support: [SUPPORT EMAIL] · Legal notices: [LEGAL/NOTICES EMAIL]